At Partners we believe freshness matters. That's why when you place an order online, you're not getting a bag pulled from a shelf. Our team adds it to a scheduled roast day (based on your order time), meaning your coffee is roasted fresh just for you
Orders $40+ ship via UPS. Orders below $40 ship via USPS. Our shipping times may vary based on season, destination, and day of the week. Generally speaking, though, we see orders delivered within the below time spans. Standard shipping for orders is
We've found that our shipping providers will oftentimes mark a package as delivered (whether manually or via the GPS on their delivery vehicles) despite delivery not being made. We ask that you allow for 2 days to confirm that a package was misdelive
Though we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this breakage during transit can unfortunately occur.Please send us a photo of the broken/damaged item(s) you r
On occasion, our shipping partners (UPS and USPS) can face delays while scanning packages at their various distribution centers. Unfortunately, because tracking updates are related to UPS/USPS's fulfillment and our delivery partners are a separate en
To qualify for free shipping, orders must fulfill at least one of the criteria below:. If you believe an incorrect shipping charge is present on a recent transaction, please let us know!
Unfortunately, we're not quite yet set to ship internationally/overseas - but it's something we're working towards to introduce in the future!
Whether due to higher-than-normal order volume, weather delays, or anything in-between, production and shipping delays remain an unfortunate reality of online ordering. With this in mind, and in order to reduce associated frustrations, we always aim