Shipping
Roasting & Shipping Information
All orders placed through our website and mobile app will follow our Shipping Schedule. Orders will include coffee that is between 1-5 days off-roast (with variations possible), and will typically ship out within 48 hours after order placement. Our c
Shipping Times
Orders $40+ ship via UPS. Orders below $40 ship via USPS. Our shipping times may vary based on season, destination, and day of the week. Generally speaking, though, we see orders delivered within the below time spans. Standard shipping for all orders
Order Missing or Incorrectly Marked Delivered
We've found that our shipping providers will oftentimes mark a package as delivered (whether manually or via the GPS on their delivery vehicles) despite delivery not being made. We ask that you allow for 3 business days to confirm that a package was
Broken Items
Though we try our best to provide exceptional service and careful packing, once a package is handed off to the shipping courier, some factors are out of our team's control. With this in mind, issues like this broken items, damaged bags, and spills ca
Order Stuck in Pre-Shipment
On occasion, our shipping partners (UPS and USPS) can face delays while scanning packages at their various distribution centers. Unfortunately, because tracking updates are related to UPS/USPS's fulfillment and our delivery partners are a separate en
Free Shipping
To qualify for free shipping, orders must fulfill at least one of the criteria below:. If you believe an incorrect shipping charge is present on a recent transaction, please let us know and we'll be more than happy to provide further assistance.
International Shipping
Unfortunately, we're not quite yet set up to ship internationally/overseas - but it's something we're working towards introducing in the future! Please feel free to reach out to our team at any time for an update on this initiative.
Order Delayed
Whether due to higher-than-normal order volume, weather delays, or anything in-between, production and shipping delays remain an unfortunate reality of online ordering. With this in mind, and in order to reduce associated frustrations, we always aim