As coffee and tea are perishable items, we regret that we cannot accommodate returns. However, in specific situations, we are happy to offer exchanges or store credit:. Your order does not live up to the hype. Within 7 days of purchase, please reach

As coffee and tea are perishable items, we regret that we cannot accommodate returns. However, in specific situations, we are happy to offer exchanges or store credit:Your order does not live up to the hype. Within 7 days of purchase, please reach out to our customer support team via email at <a data-fr-linked="true" href="mailto:help@partnerscoffee.com">help@partnerscoffee.com</a> or open a live chat. Our commitment is to ensure your utmost satisfaction, and we are dedicated to making sure we deliver an experience that exceeds your expectations.The product arrives damaged. Due to damage incurred during shipping, an order may occasionally looking less than desirable - email us a photo <a data-fr-linked="true" href="mailto:tohelp@partnerscoffee.comor">to help@partnerscoffee.comor</a> text +1 (833) 232-4907 and we will assist with a replacement or credit!Your product never arrives. While we understand that delayed packages can be frustrating, unfortunately, we are unable to offer refunds or exchanges in such cases. If you do not see tracking details within 72 hours of placing your order, please feel free to reach out to us via email or text. We&apos;re more than happy to help!&#xA0;In the rare event that your package doesn&apos;t arrive within 7 days of the expected delivery date, it may have gone missing. Let us know and we&apos;ll do everything we can to track it down.Should your order still be missing after 10 days, we&apos;ll take the necessary steps to file a missing package report and work towards sending a replacement package. We appreciate your understanding and patience as we work to resolve any shipping-related issues.<hr>We ask that you please check your order before placing it. Orders placed with incorrect grind settings will not be replaced under any circumstance.Our full Return &amp; Refund Policy can be found at&#xA0;<a href="https://www.partnerscoffee.com/policies/refund-policy" rel="noopener noreferrer" target="_blank">the link here.</a>

Refunds & Returns

Are any of your products certified organic?. We do not currently have organic certification for any of our products, but this is something we are working towards!. Are any of your products certified Kosher?. While our coffee does not have a Kosher ce

Are any of your products certified organic?We do not currently have organic certification for any of our products, but this is something we are working towards!Are any of your products certified Kosher?While our coffee&#xA0;does not have a Kosher certification, it is a natural agricultural product that only comes into contact with water during the production and harvesting process, and is then roasted without any additional products. The instant coffee processing method we use also only utilizes the ingredients of coffee and water during processing. All the equipment that is used during this entire process is only used for the single product of coffee. Our coffees additionally does not contain any flavors or add-ins.<div>For more information, see&#xA0;<a href="https://partnerscoffee.gorgias.help/en-US/ingredients-415077">Ingredients</a></div>

Certifications

In the past few years worldwide, price increases of nearly every product in existence have become an unfortunate aspect of our everyday lives, and coffee producing regions have consequently experienced various challenges associated with these economi

In the past few years worldwide, price increases of nearly every product in existence have become an unfortunate aspect of our everyday lives, and coffee producing regions have consequently experienced various challenges associated with these economic disruptions. Such disruptions have affected every aspect of our supply chain- from higher transportation costs to increases in the price of packaging.In reference to these global price increases, the coffee industry has faced many challenges from battling for fair employee wages to the struggle of offering a premium product at a discounted price.For more information, see: <a href="https://www.partnerscoffee.com/blogs/education/why-is-the-price-of-coffee-rising">Why Is The Price of Coffee Rising?</a>

Coffee Prices

Our dedication to nurturing a shared coffee culture extends to our partners. We believe delivery, training, equipment and service are just as important as our roasted product. Our sales, roasting, education and service team all work together to ensur

Our dedication to nurturing a shared coffee culture extends to our partners. We believe delivery, training, equipment and service are just as important as our roasted product. Our sales, roasting, education and service team all work together to ensure your coffee program thrives.&#xA0;For more information and to apply now, see: <a href="https://www.partnerscoffee.com/pages/wholesale">Wholesale</a>

Wholesale

Reach out to us through the contact form on our website (found here) or via email at help@partnerscoffee.com. One of the members of our Brew Crew will get back to you within 48 hours (Monday through Friday).

Reach out to us through the contact form on our website (found <a href="https://www.partnerscoffee.com/pages/contact-us">here</a>) or via email at <a data-fr-linked="true" href="mailto:help@partnerscoffee.com">help@partnerscoffee.com</a>. One of the members of our Brew Crew will get back to you within 48 hours (Monday through Friday).

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