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Refunds & ReturnsUpdated 5 months ago

As coffee and tea are perishable items, we regret that we cannot accommodate returns. However, in specific situations, we are happy to offer exchanges or store credit:

Your order does not live up to the hype. Within 7 days of purchase, please reach out to our customer support team via email at [email protected] or open a live chat. Our commitment is to ensure your utmost satisfaction, and we are dedicated to making sure we deliver an experience that exceeds your expectations.

The product arrives damaged. Due to damage incurred during shipping, an order may occasionally looking less than desirable - email us a photo to [email protected] text +1 (833) 232-4907 and we will assist with a replacement or credit!

Your product never arrives. While we understand that delayed packages can be frustrating, unfortunately, we are unable to offer refunds or exchanges in such cases. If you do not see tracking details within 72 hours of placing your order, please feel free to reach out to us via email or text. We're more than happy to help! 

In the rare event that your package doesn't arrive within 7 days of the expected delivery date, it may have gone missing. Let us know and we'll do everything we can to track it down.

Should your order still be missing after 10 days, we'll take the necessary steps to file a missing package report and work towards sending a replacement package. We appreciate your understanding and patience as we work to resolve any shipping-related issues.

We ask that you please check your order before placing it. Orders placed with incorrect grind settings will not be replaced under any circumstance.

Our full Return & Refund Policy can be found at the link here.

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